Returns and Refunds Policy

Last updated: 19 October 2026

This policy applies to purchases made through the RED-Scue website, operated by REDSCUE LTD, trading as RED-Scue.

1. Food product returns

RED-Scue sells food products, including energy bars and breakfast fuelling jars.

We do not accept voluntary returns of food products simply because you have changed your mind, ordered the wrong product or no longer want your purchase.

For food safety and quality reasons, we ask customers to check their order carefully before completing their purchase.

Where a statutory cancellation right does not apply, food products cannot be returned for a change of mind.

Some online food purchases may qualify for exceptions to statutory cancellation rights under UK law, including goods liable to deteriorate or expire rapidly and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal requirements are met.

These exceptions depend on the product and circumstances. Not all food products are automatically exempt from online cancellation rights.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, unsafe, incorrect or misdescribed products.

2. Damaged, faulty, unsafe or incorrect orders

Please check your order when it arrives and contact us as soon as reasonably possible if:

• Your order arrives damaged or defective.

• You receive the wrong product or an incomplete order.

• Packaging damage may affect food safety.

• You have a reasonable concern that a product is unsafe.

Please email redscue.bar@gmail.com with your order number and details of the issue. Photographs may help us investigate.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a refund or replacement.

Please do not consume any product you reasonably suspect is unsafe.

3. Order cancellations

If you need to cancel an order, please contact us at redscue.bar@gmail.com as soon as possible.

We cannot guarantee that an order can be stopped once processing or dispatch has begun. However, this does not affect any statutory cancellation rights that apply to your purchase.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, certain food products may be exempt from the usual 14-day online cancellation right. Whether an exception applies depends on the nature of the product and the relevant legal requirements.

Where a statutory cancellation right applies, we will honour it in accordance with the law.

4. Refunds

We do not offer refunds for food products simply because a customer changes their mind where no statutory cancellation right or other legal entitlement to a refund applies.

Refunds will be provided where required by law, including where a customer is entitled to a remedy for faulty, damaged, unsafe, incorrect or misdescribed goods.

Where a refund is due, it will be processed within the applicable legal timeframe and normally returned to the original payment method, unless otherwise agreed or required by law.

Your bank or payment provider may need additional time to process the payment.

5. Exchanges

We do not offer voluntary exchanges of food products where a customer changes their mind or would prefer a different flavour or product.

If you receive a faulty, damaged, unsafe or incorrect product, please contact us so we can arrange an appropriate remedy in accordance with applicable law.

6. Your statutory rights

Nothing in this policy excludes or restricts your rights under applicable UK consumer protection law.

Under the Consumer Rights Act 2015, goods must meet the applicable requirements for satisfactory quality, fitness for purpose and conformity with their description.

Where goods do not meet these requirements, you may be entitled to a repair, replacement, price reduction, refund or other remedy, depending on the circumstances and the applicable law.

Any statutory online cancellation rights that apply to your purchase also remain unaffected.

7. Contact us

For questions about your order, cancellations, refunds, damaged products or food safety concerns, please contact:

REDSCUE LTD, trading as RED-Scue

Email: redscue.bar@gmail.com

Website: https://red-scue.com

Please include your order number where applicable so that we can help you efficiently.

Thank you for supporting RED-Scue and our mission to help athletes Fuel Without Fear.